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terms And Conditions For Excellent Cleaners Company

Service Offerings:

Our cleaning services include one-off deep cleaning, end of tenancy cleaning, office cleaning, after builders cleaning, appliances cleaning, and carpet cleaning.

Booking and Payment:
  • Bookings can be made by phone or online through our website.
  • Our payment policy is designed to ensure a seamless and secure transaction for our cleaning services. Payment for any cleaning services is required before our teams begin work. Customers have the flexibility to choose their preferred method of payment. You can make the payment in cash upon our team’s arrival at your cleaning address, or you can opt to complete the payment via a bank transfer using the invoice we have sent. This policy helps us maintain the quality and reliability of our services, ensuring that all arrangements are confirmed and settled ahead of the cleaning appointment.
Cancellation and Rescheduling:
  • Cancellations must be made at least 24 hours in advance to avoid any cancellation fees.
  • Rescheduling requests are subject to availability and should be made at least 24 hours in advance

Parking Fee Terms and Conditions

  • Provision of Parking Space: Customers are required to provide a free parking space for our cleaning teams’ vehicles during the service period.
  • Responsibility for Parking Fees: If customers do not have a free parking space available, they will be responsible for covering any parking fees incurred.
  • Duration of Responsibility: Customers are responsible for parking fees for the entire duration of the service.

Scope of Work:
  • The scope of work for each cleaning service will be agreed upon before the commencement of the cleaning.
  • Any additional services requested during the cleaning may incur additional charges.
Liability and Insurance:
  • We hold public liability insurance to cover any damages or injuries caused by our cleaners during the cleaning service.
  • Clients are responsible for ensuring the safety of their premises and informing us of any potential hazards.
Customer Satisfaction:
  • We strive for customer satisfaction and will address any concerns or issues promptly.
  • Please notify us within 24 hours of the cleaning service if you are not satisfied with the results.
  • We respect the privacy and confidentiality of our clients and will not disclose any personal or sensitive information.

Health and Safety:

  • Our cleaners follow strict health and safety guidelines during the cleaning process.
  • Clients are responsible for providing a safe working environment and informing us of any hazards or special requirements.
  • These terms and conditions may be amended or updated from time to time. The latest version will be available on our website.
Governing Law:
  • These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the services are provided.

By engaging our services, you agree to comply with these terms and conditions. If you have any questions or concerns, please contact us for further clarification.